Mobile software to prevent disputes between builders and consumers

Mobile software launched by TrustMark will help builders and their customers to ask the right questions and to have more confident conversations before agreeing building work.

The need for this app was highlighted when TrustMark commissioned research among 1,000 homeowners about their experiences when using a tradesman to quote for a job in or around the home. The report revealed that over half of British homeowners said they forget to ask the right questions when they invite tradesmen into their homes to quote for a job, and almost one in five forgets to ask a really important question.

Communication is vital to a good working relationship between a homeowner and a builder and "talk to your tradesman" software will encourage more confident conversations. The checklist approach helps people ask questions that they might otherwise feel a bit awkward about, but which are essential when considering employing a construction firm and agreeing the work to be done.

The app creates an instant record of the conversation in 11 simple steps. It prompts questions and provides advice at every stage telling you what to look out for and your consumer rights.

"You can record what is agreed using text, photos and record a brief audio note, and then email a copy to yourself and the tradesman. You can compare notes on the firms you see. And if you're not intending to draw up a proper contract when the job goes ahead, this is probably the next best thing. It's a valuable safeguard for all builders and their customers," said Liz Male, chairman of TrustMark.

The TrustMark app is free and available for iPhones, with additional versions for other smartphones coming later this year.