This Privacy Policy describes how Eque2 Limited as a data controller collects, processes and discloses information, and what choices you have with respect to this.
We have tried to make this policy as transparent and easy to read as possible in line with the General Data Protection Regulations (GDPR) which came into force on 25th May 2018, however if you have any questions or concerns over the use of your data or would like to exercise your statutory rights by Eque2, please contact us via the details at the bottom of this policy.
What and who does this Privacy Policy apply to?
This Privacy Policy applies to customers and any other registered-user content we provide, along with any other interactions (e.g. customer enquiries) you may have with Eque2 Limited.
Why we process your data:
- To manage relationships with our customers according to the terms of service we are contracted to deliver
- To keep you up to date with the latest, relevant content we have published around the Eque2 solutions you are using.
- To inform you about other products and services that we think would be of interest to you based on the profile of your company and / or job role
- To handle your webinar/event registration or enquiries made directly to us
- To collect your feedback and seek your insight through online survey invitations.
- For analysis with a view to administering, supporting, improving and/or developing our website, and the product and services we offer.
- To collect feedback on any product, services or website.
- To carry out support investigations as required. Where Eque2 acts as a Processor of our Customers’ data required to deliver our Support services, a Data Processing Agreement has been issued. If you have not received this please email construction@eque2.com with details of which Eque2 solution you use.
Our lawful basis for processing your data
It’s in Eque2’s legitimate business interest to keep its customers and contacts informed of our latest content, products and services.
We process customer and client data and use direct marketing as part of this legitimate interest. It’s necessary for us to use a variety of direct marketing channels and messages to ensure our contacts are kept informed. Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights.
We will keep your data safely and securely for as long as necessary or according to your instructions, and we review the data we hold at least once every two years. If you’d like more information about how we store your data, please contact us directly.
In particular you could expect to receive from us:
- Newsletters relating to our products and services
- Emails inviting you to participate in our educational webinars / events relating to the products you use or may be interested in based on the profile of your business
- Occasional direct mailings or phone calls about our forthcoming content or events.
- You can manage your preferences and unsubscribe from any or all of these different types of email at any time.
Types of data we collect and how we process your information
We collect the kind of standard, non-sensitive information you would expect a B2B supplier to request information about you when you complete voluntary forms on our website and associated landing pages in order to gain access to content such as datasheets, case studies, videos or when you register for webinars and events, complete surveys, use our web chat service or enquire through our online forms. We collect further information from our customers as required to enable us to deliver professional services to your business to implement and support our solutions as per our contract terms. Website usage information is collected using cookies.
This table explains how we process your data for each situation:
| Activity | Types of Data | Why we need to process your data | Lawful basis for processing |
|---|---|---|---|
| Webchat form | Name, Company Name, Email Address | To stay in touch if disconnected. Provide information related to enquiry. To send marketing material. |
Consent, Legitimate Interest |
| Event/Webinar registration form | Name, Company Name, Email Address, Phone Number, Job Title, Postal Address, Current Accounts Package | Dealing with the registration. Provide information related to the event/webinar. To send marketing material. |
Consent, Contract, Legitimate Interest |
| Software sign up form | Name, Company Name, Email Address, Phone Number, Job Title, Postal Address, Current Accounts Package, Direct Debit Details. | Processing the order. Internal accounting processes. Provide information relating to the order. To send relevant marketing material. |
Consent, Contract, Legitimate Interest |
| General website enquiry form | Name, Company Name, Email Address, Phone Number, Job Title, Post Code, Current Accounts Package, Industry, Business Size. | Provide information relating to the enquiry. To send relevant marketing material. |
Consent, Legitimate Interest |
| Marketing messages about our products and services. | Name, Company Name, Email Address, Telephone Number, Postal Address | Marketing by email. Marketing by post. Marketing by email. |
Legitimate Interest |
Use of cookies
Cookies are small text files which are transferred from our website to your computer and stored on your computer’s hard drive. They are used to collect standard internet log information and monitor visitor behaviour.
We use Web analytics and other similar cookies – we use these to count and recognise visitor numbers and their actions on our website, helping to inform us about how to improve your website experience.
We also collect a small about of data via cookies to help personalise your web chat experience.
Cookies can be disabled in your internet browser settings but doing so may affect your ability to fully use parts of our website, products and services. For more information and advice on cookies and how to make changes to your browser settings in order to accept, delete or reject cookies, visit the Internet Advertising Bureau website – www.youronlinechoices.co.uk.
Third Party tools
Snap Engage – This is a web chat tool which allows you to engage with one of our team whilst on our website. SnapEngage will only store your website visitor information if you are engaging in the chat. SnapEngage does not share this information with 3rd parties and complies to the EU Safe Harbor Framework. The report provided to Eque2 is stored securely on SnapEngage as well as Eque2’s own internal CRM. Information collected via this tool may also be used for marketing purpose as mentioned above.
Lead forensics – uses IP Address tracking technology to identify businesses visiting Eque2’s site and the pages that are being used. This helps us analyse data about our web page traffic in order to develop and improve our website for business visitors.
Other websites
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy, and once you click on that link our privacy policy no longer applies. You should review their privacy policy before sending them any personal data.
Call Recording
Understanding your business needs is our top priority.
We record the call to focus on your needs and expectations, instead of taking notes, and to coach our team to provide you with an even better experience with us.
To help us fulfill this purpose we use Gong.io as our service provider.
The following notice explains our privacy practices related to the call recordings.
If you don’t approve the recording of this call, we won’t record it.
- WHAT INFORMATION DO WE COLLECT AND WHY?
We record calls to focus on you instead of taking notes, and for internal training purposes.Please do not share any sensitive personal information of any kind. We do not request and have no intention to collect this type of information.We also do not intend to record people around you. Please make sure that other persons in your surroundings are not recorded unintentionally, or that you have provided them with this notice and they acknowledged their approval to the recording.If you ever contact us and request access or deletion of your recordings, we will need a way to identify the right recordings. We will use the details that we collect about you, such as your name, email address, time of the call, Internet Protocol (IP) address and your browser type for this purpose.We do not intend to collect personally identifiable information from anyone we know to be under 16 years old. If you believe that we have collected such information, please contact us at: construction@eque2.co.uk, and we will delete that information ASAP. - WITH WHOM DO WE SHARE THE INFORMATION?
We use Gong.io as a service provider to record the calls and provide us with analytics. Gong.io uses additional service providers to provide us the service.For the purposes of EU data protection laws, Gong.io has signed a data processing addendum with us and is certified with the EU-US Privacy Shield Framework and Swiss-US Privacy Shield Framework. - WILL WE DISCLOSE YOUR INFORMATION TO AUTHORITIES?
We obey laws. If needed, we will disclose your information in response to lawful warrants and subpoenas, including to meet national security or law enforcement requirements. - WHAT ABOUT AGGREGATED AND ANALYTICAL INFORMATION?
We and Gong.io may use aggregated non-identifiable information for legitimate business purposes. - CAN YOU ACCESS PERSONALLY IDENTIFIABLE INFORMATION RELATED TO YOU?
If you are entitled to a right of access under the applicable law, you may contact us at: info@eque2.co.uk and obtain confirmation from us of whether we are processing personal information about you and to receive a copy of that information, so that you could request to correct or delete the information if it is inaccurate or processed in violation of the applicable law or the Privacy Shield Principles. We will need to reasonably identify you before providing you access to any data. - WHAT ARE YOUR EU DATA SUBJECT RIGHTS?
If EU data protection laws apply to the processing of your personal information under this notice, then for the purpose of the processing we are the data controller and Gong.io is the data processor, and our processing of your personal information is based on your consent.In addition to your rights to access, correct and delete personally identifiable information related to you, you are also entitled to:- * withdraw your consent to the processing of your information at any time;
- * request to delete or restrict access to your personal information;
- * request to be informed that third parties that hold your personal information, in accordance with this policy, will cooperate for the exercise of your rights;
- * request to transfer your personal information;
- * object to the processing of your personal information for direct marketing purposes;
- * inform us that you do not want to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affecting you; and,
- * you can lodge a complaint with a data protection supervisory authority of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation (EU) 2016/679.
- HOW LONG DO WE KEEP THE INFORMATION?
We and Gong.io retain the call recordings and related personal information for 36 months. Thereafter, we archive and use them only for necessary purposes, such as internal audits and legal disputes and proceedings. - WHERE IS THE RECORDING CAPTURED AND PROCESSED?
Gong.io stores and processes information, on our behalf, on secure services located in the US. If you are a resident in a jurisdiction where transfer of your personal information outside of your territory requires your consent, then you provide us your necessary consent to such transfer. - YES, WE USE COOKIES
Cookies help us to attribute recordings and details that we collect to the relevant individuals. Cookies are small files that a web server sends to a user’s device, when the user browses online. You can always block or remove cookies through your browser’s settings. - QUESTIONS?
For further information about our privacy practices and your privacy rights please read our general privacy policy at: www.eque2.co.uk or contact our privacy team at: construction@eque2.co.uk.
Sharing your information
Eque2 will not share your information for any purpose with any 3rd party companies or suppliers without seeking explicit permission from you. For example if you would like to consider paying monthly for your software we would be required to share your standard, non-sensitive details with our asset finance partner, Reality Finance Limited by way of introduction. Alternatively on rare occasions once you are a customer we may need to share your data with a third party consultant of IT services company to assist with an enquiry, however any data would only be shared strictly with your knowledge and consent. Any data shared between Eque2 customers, suppliers and partners is sent using Thru Portal, which is a highly secure and encrypted online platform – http://www.thruinc.com/how-thru-works.
Your rights over the personal data we hold
You can reasonably request access to the personal data we hold on you, at any time, and we will provide that information free of charge within one month of your request at the latest.
We want to make sure that your personal information is accurate and up to date. You can request inaccurate or incomplete personal data held on you to be rectified or completed or for your personal data to be suppressed or erased, and we will respond within one month of your request at the latest.
Your right to object
If you no longer want to be contacted for marketing purposes by Eque2 you can opt out of our direct marketing at any point. You can either click the unsubscribe link from the email sent to you, or email us at construction@eque2.com.
Data protection Authority
You have the right to raise a concern or lodge a complaint, and can do so with us by calling us on 01628 702702, or with a supervisory authority. In the case of residents of the UK please see more information here.
Changes to privacy policy
We keep our privacy policy under review and we will place any update on this webpage. This policy was last updated on 15/07/2025.
How to contact us
Eque2 are a limited company registered in England and Wales under company number 08179642.
Please contact us if you have any questions about our privacy policy or information we hold about you. By emailing construction@eque2.com or write to us at our registered office: Third Floor, Arena Court, Crown Lane, Maidenhead, Berkshire, SL6 8QZ